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Policies

Retail Orders

Retail orders will ship out with 2 days of placing the order. We ship via UPS Ground unless otherwise specified. This can take 2-5 days depending on which part of the country you are in.

Shipping cost is based on the amount of the order and is calculated as follows:

Order Amount Shipping Cost
up to $25.00 $4.95
$25.01 to $50.00 $7.00
$50.01 to $65.00 $11.00
$65.01 to $95.00 $14.00
$95.01 to $125.00 $16.00
$125.01 upwards $18.00

 

You may use the online shopping cart 24 hours a day. If you do not wish to use the cart, you may call, fax or email your order to us. You may call the office at 678 705 3245. Hours areMonday to Friday, 8AM - 5PM ET. You can also fax your order to 678 705 3613 or email us at sales@himalayantradingpost.com

We accept Visa, Mastercard, Discover and American Express.

Checks and money orders can be mailed to

Himalayan Trading Post
202 Laredo Drive,
Decatur, GA 30030

RETURNS

At Himalayan Trading Post we want you to be completely happy with your purchase. If you are not completely satisfied with your order, you may return it within 2 days of purchase for a full refund or exchange. For damaged and defective items we will also refund your shipping cost. To return an item, contact us via email or phone. We will send you a return label to return the product and send you out a replacement or issue a refund right away. If there is no one to receive your call, leave your name and number and you call will be returned promptly.


Terms & Conditions for Wholesale Orders

Effective 03/01/2017

**Placing an order with Himalayan Trading Post means you agree to the following:


Opening Orders and New Accounts

Upon approval, the minimum opening order is $300 prior to shipping. Orders for new accounts must be approved, and must be prepaid prior to items being packaged for shipment. Payment may be made via credit card.

In order to be approved, accounts must be a brick-and-mortar store that does not conflict with existing accounts. All new accounts will be approved at our discretion.


Sales Tax Exemption Form (only applicable to US accounts)

A Sales Tax Exemption Certificate is required for all accounts. Opening orders will not be processed without proper documentation. If a customer is unable to provide proper documents, Himalayan Trading Post may charge sales tax. Customers will need to resubmit their certificates should they expire.


Orders

Reorders are at a minimum of $100. No exceptions can be made. If a customer wishes to make a change to an order, it must be done at least 5 days prior to the customers requested ship date. No more than two changes may be made to an order. Orders will not ship to accounts that are past due. Accounts that do not place orders in 6 months may be deactivated and be subject to placing a new opening order.


Lead Time

All orders ship within 2-3 weeks. Orders may ship sooner, but may take longer during peak season, or if an order is particularly large.


Payment Terms

After a minimum of 3 orders, credit worthy customers may apply for Net30 terms. Extending terms is at the discretion of Himalayan Trading Post, and customers who violate the term agreements are subject to having their term status revoked.

Returned checks will be charged a $30.00 returned check fee. Past due accounts will accrue interest at 1.5% monthly.


Territory Protection

National accounts are not considered to be in conflict.

Himalayan Trading Post will only consider territory protection to customers who are active and in good status. Customers must spend $2500 per year, to receive protection. Himalayan Trading Post reserves the right to offer protection at their discretion, and may approve new accounts carrying different styles.


Shipping

Orders are shipped at a 12% rate for East Coast Customers, and a 15% rate for West Coast and Canadian customers. Shipments will leave from our facility in Decatur, GA.

Customers with their own shipping accounts via UPS or FedEx are welcome to use them. Otherwise, orders will ship via UPS ground, or a common carrier for orders over 200 lbs.

Customers requiring expedited orders may request a quote.


Returns & Claims

Orders containing damaged items, mis-shipments or shortages must be addressed within 5 business days. No claims will be accepted via phone, please email orders@himalayantradingpost.com for claims to be reviewed and processed. Claims totaling under $25 may only receive credit on their account. All damaged items must be supported by photographic evidence. Any decision made regarding claims is at the discretion of Himalayan Trading Post.

If a customer wishes to return an item, they must contact Himalayan Trading Post before doing so. Unauthorized returns are subject to a 15% restocking fee. Items must be received in good condition. No call tags will be issued for returns.


Defective Items

Due to the handmade nature of our products there may be some variation in color, size and finish. These are not considered defects.

In the event your item is defective, please contact us with photographic evidence at orders@himalayantradingpost.com. Once we determine an item to be defective, we will issue a call tag and send a replacement if necessary. Once a call tag is created, customers must ship items back within 7 business days.


Backorders

We do our best to keep items in stock, but backorders will occur. We honor backorders over $50.00. Backorders will ship as available without notice. If you want to cancel your backorder, you must let us know in a timely manner.


Terms & Privacy

Himalayan Silver, Inc. (together with its DBA names, Himalayan Trading Post and Himalayan Candles, we or us) respects your privacy and is committed to protecting our customers personal information. By accessing our website at www.himalayantradingpost.com (the Website), you are accepting the practices described in this privacy policy (Privacy Policy). If you do not agree with this Privacy Policy, you are not authorized to use this Website. If you have any questions about the Himalayan Privacy Policy please contact us at privacy@himalayantradingpost.com.


CHILDREN UNDER THE AGE OF 13

Our Website is not intended for children under 13 years of age. No one under age 13 may provide any personal information to or on the Website. We do not knowingly collect personal information from children under 13. If you are under 13, do not make any purchases through the Website, use any of the interactive or public comment features of this Website or otherwise use the Website or provide any information about yourself to us, including your name, address, telephone number, email address or any screen name or user name you may use. If we learn we have collected or received personal information from a child under 13 without verification of parental consent, we will delete that information. If you believe we might have any information from or about a child under 13, please contact us at privacy@himalayantradingpost.com.


INFORMATION COLLECTED

We collect and store any information that you enter on our Website or otherwise send or submit to us in any other way, including, but not limited to your:

  • name;
  • email address;
  • shipping address;
  • telephone number; and
  • credit card number, expiration date and other payment information.
While you can choose to not provide certain information, you may not be able to take full advantage of our products and services if you do so. Additionally, we automatically gather certain information and statistics regarding the usage of the Himalayan Website through the use of cookies and other technologies. If you choose to purchase a gift for another individual we may ask for that individual's name, shipping address, phone number, and email address. Himalayan will store this information for the purposes listed below. The other individual can contact Himalayan by email at privacy@himalayantradingpost.com at any time to request removal of their information from the Himalayan database.


How We Use Information

We use the information that you provide for, among other things, fulfilling orders, responding to requests, customizing products, improving our Website and services, communicating with you and otherwise enhancing your usage of the Website. Without limiting the generality of the foregoing, we may also use the information to provide a personalized shopping history and/or to notify you about new services, special promotions, and/or offers. Except as otherwise provided herein, Himalayan will keep your information confidential and will not sell, rent or otherwise share your personal information to any third party.

Notwithstanding the foregoing to the contrary, we may provide your information to our subsidiaries, affiliated companies, and third party service providers and contractors who perform services on our behalf, for the purposes of promoting, marketing, selling, distributing, and supporting Himalayan products. Himalayan requires that these parties agree to use such information solely for this purpose, and uses reasonable efforts to limit their use of such information and to use other appropriate confidentiality and security measures.

Additionally we may disclose or release your information: <

  • If we believe in good faith that the release or disclosure of such information is necessary (x) to comply with state, federal, and/or international laws, regulations or rules or (y) to respond to a court order, subpoena, search warrant or similar request of a governmental entity;
  • To enforce this Privacy Policy or our other legal or proprietary rights;
  • If in our good-faith belief the release or disclosure of such information is necessary to protect the safety, rights, or property of Himalayan, its employees, or third parties; or
  • To a third party in connection with any reorganization, merger, sale, joint venture, assignment, transfer, or other disposition of all or any portion of our business, assets, or stock (including in connection with any bankruptcy or similar proceedings).


UNSUBSCRIBE; OPT OUT

Email addresses submitted to any of our mailing lists will be used solely for the purpose of sending you special offers and announcements from Himalayan and other partners. Emails we send will include information on how to unsubscribe from our lists. You may also unsubscribe from any Himalayan email list at any time by sending an email to privacy@himalayantradingpost.com.


HOW WE PROTECT YOUR INFORMATION

Himalayan has adopted reasonable administrative, technical, and physical security measures to protect your information against loss, theft, unauthorized access, alteration, disclosure or destruction. These measures include policies, procedures, employee training, physical access and technical elements relating to data access controls. In addition, Himalayan uses standard security protocols and mechanisms to facilitate the exchange and the transmission of data. We do not process information in a way that is incompatible with the purposes for which it has been collected or subsequently authorized by the individual.

In the event that your information is acquired by an unauthorized person and applicable law requires notification, we will notify the affected individual of the breach by email or, if we are unable to contact the individual by email, then by regular mail. Notice will be given promptly, consistent with the legitimate needs of law enforcement and any measures necessary for Himalayan or law enforcement to determine the scope of the breach and to ensure or restore the integrity of the data system. Himalayan may delay notification if we or a law enforcement agency determines that the notification will impede a criminal investigation, and in such case, notification will not be provided unless and until we or the agency determines that notification will not compromise the investigation.


LINKS TO OTHER SITES

Our Website may contain links to other sites that are not operated by us. If you click on a third party link, you will be directed to that third party's site. We strongly advise you to review the privacy policy of every site you visit. Himalayan has no control over, and assumes no responsibility for, the content, privacy policies, or practices of any third party sites or services.


AMENDMENTS TO POLICY

We reserve the right to change our Privacy Policy at any time and without forewarning. We will post any revised Privacy Policy on this page so that you will be able to determine how your information is gathered and used. Your continued use of this Website indicates your assent to the Privacy Policy as posted.


CALIFORNIA PRIVACY RIGHTS

Pursuant to California Civil Code sections 1798.83-1798.84, California residents are entitled to ask us for a notice describing what categories of personal customer information we share with third parties or corporate affiliates for those third parties' or corporate affiliates' direct marketing purposes. That notice will identify the categories of information shared and will include a list of the third parties and affiliates with which it was shared, along with their names and addresses. If you are a California resident and would like a copy of this notice, please submit a written request to the following address:

Re: California Privacy Rights Notice

Himalayan Silver Inc.
202 Laredo Dr,
Decatur, GA 30030
Attn: Legal Team


*Please allow 30 days for a response


INTERNATIONAL USERS:

If you are accessing the Website from the European Union or any other country or region with laws or regulations governing personal data collection, use, and disclosure, that differ from US laws, please be advised that through your continued use of the Website, which is governed by US law and this Privacy Policy, you are transferring your personal information to US and you consent to that transfer.




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